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Our peopleWho you deal with, from the first ring to the last bolt
Four roles handle every job booked through Port St. Lucie Garage Door. None of them is a call center in another state.
- The receptionist
- The line is picked up at any hour, every day, by an automated receptionist. It takes your name, your number, the address and what the door is doing, and it flags a trapped car, a door stuck open or a broken spring as urgent. A person then calls you back: within minutes when the door will not open or close, within the hour otherwise.
- The technician
- The one who arrives, unplugs the opener, lifts the door by hand and finds the actual fault before naming a part. The technician writes the price, parts and labor separately, waits for your yes, and fixes most faults from the van in the same visit. Ask why a pair of springs rather than one, or whether the opener is worth a board; you will get a plain answer either way.
- The installer
- For a new door, a replacement or a bracing kit: a contractor holding a Florida state license, who measures the opening, confirms the design pressure the permit requires for your address, orders a door with a Florida Product Approval to meet it, pulls the permit, installs the struts and brackets the rating calls for, and leaves the label on the door and the paperwork in your hand.
- The office
- Files permits with the City of Port St. Lucie, St. Lucie County, Martin County or Indian River County, sends association submittals, keeps certificates of insurance current, registers manufacturer warranties in your name and moves appointments around the weather.
Who actually does the work
Port St. Lucie Garage Door is run from Port St. Lucie, Florida. The repairs and installations are carried out by independent, insured local technicians and contractors, not by the operator of this site, and you can be told who is coming before anyone is scheduled. The referral marketing disclosure explains the arrangement, and the about page describes what we expect of the people we work with.
To speak with a person rather than the receptionist, ask for a callback at any point in the call. Reach us at (772) 303-4314 or hello@portstluciegaragedoor.com.